We’re committed to protecting your personal information.
What we collect
The information we collect and use includes:
- Your contact details e.g. your name, address, phone numbers and email address.
- Details of your pets e.g. their names, breeds, age, vaccination status and other veterinary details (such as whether they have been neutered or micro-chipped)
- We may keep details relating to your contacts with us e.g. phone calls, emails / letters
- We keep details of any bookings you make with us e.g. dates of pet boarding, day care or other services.
- As explained in our terms and conditions we may photograph or film your pets.
- We do not collect any information which is classified as “sensitive” personal information.
We collect all this information directly from you. We do not collect information about you from third parties.
How we use your information
We only collect and use information which is personal to you when it is necessary, fair and lawful to do so. We will collect and use your information only as detailed below.
- You have provided us with information we need to be able to properly manage your bookings and the boarding of your pets.
- Should you decide not to provide us with appropriate contact details etc. we will be unable to provide you with a boarding service.
- Your email address will only be used to contact you in relation to your pet service bookings with us. We may send you e.g. booking acknowledgements, invoices and booking reminders.
- As a general rule, we will not pass your information to third parties. Possible exceptions to this would be e.g. our insurers in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its period of boarding.
- We may use photographs or video of your pet in our marketing material. We will not identify the pet name, nor identify the owner. We will never use such material until after the period of boarding during which it was taken.
- Your information is stored and processed on premises at The Whitehouse Boarding Kennels and Cattery.
- Our database and its backups are encrypted to protect your information.