Privacy Notice: The Whitehouse Boarding Kennels & Cattery

This privacy notice explains what personal details we collect, why we need this information and how we use it. It explains who we may share it with and explains why.

At the Whitehouse, we’re committed to protecting your personal information and your data privacy.

When you make a booking with the Whitehouse Kennels you are entering into a contract with us. In order for us to properly perform our side of that contract we need the information about you and your pets which we collect from you. These contractual requirements provide our legal basis for storing and processing the data we hold about you (GDPR article 6(1)(b)). Without this data we are unable to offer our services to you.

What we collect

The information we collect and use includes:

  • Your contact details e.g. your name, address, phone numbers and email address.
  • Details of your pets e.g. their names, breeds, age, vaccination status and other veterinary details (such as whether they have been neutered or micro-chipped)
  • We may keep details relating to your contacts with us e.g. phone calls, emails / letters
  • We keep details of any bookings you make with us e.g. dates of pet boarding, day care or other services.
  • Although we do not collect any details from them, our website uses cookies to manage your visit.
  • As explained in our terms and conditions we may photograph or film your pets.
  • We do not collect any information which is classified as “sensitive” personal information.

We collect all this information from you, either by phone, email, social media, the booking form you complete or directly from you in person. We do not collect information about you from third parties.

How we use your information

We only collect and use information which is personal to you when it is necessary, fair and lawful to do so. We will collect and use your information only as detailed below.

  • You have provided us with information we need to be able to properly manage your bookings and the boarding of your pets.
  • Should you decide not to provide us with appropriate contact details etc. we will be unable to provide you with a boarding service.
  • Your email address will only be used to contact you in relation to your pet service bookings with us. We may send you e.g. booking acknowledgements, invoices and booking reminders.
  • As a general rule, we will not pass your information to third parties. Possible exceptions to this would be e.g. our insurers in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its period of boarding.
  • We may use photographs or video of your pet in our marketing material. We will not identify the pet by name, nor identify the owner. We will never use such material until after the period of boarding during which it was taken.
  • Your information is stored and processed on our premises at The Whitehouse Boarding Kennels and Cattery.
  • Our database and its backups are encrypted to protect your information.
  • To comply with our insurance conditions, we need to retain your contact deails and booking information for 6 years.
Your rights

We respect your rights under the Data Protection Act 2018 and the GDPR (General Data Protection Regulations) which provide you with various data access rights, see here for details. You have the right to complain to the Information Commissioner’s Office if you have concerns with our treatment of your data. See here for details on how to raise a complaint. We won’t retain information for longer than we require it.